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Our Return Policy

 

14 Day Full Refund Return Policy

For any reason, within 14 calendar days from the delivery date, simply return the product to us for a full refund. All we ask is that you ship the product at your expense with all original packaging and documentation. Contact us first for a return authorization number and return instructions.

 

Item must be shipped before or on the 14th calendar day after original delivery - we don't need to receive it by the 14th day.

 

Unlike our competitors, we do not charge a restocking fee on products returned within 14 days.

 

30 Day, 85% Refund Return Policy

From the 15th to 30th calendar day after delivery a 15% restocking fee will be deducted from all refunds. Again we ask that you ship the product at your expense with all original packaging and documentation. Contact us first for a return authorization number and return instructions.

 

Item must be shipped before or on the 30th calendar day after original delivery - we don't need to receive it by the 30th day.

Shipping Damage

It's very important that you inspect your screen immediately after receipt, even if you won't be installing it right away. It's very rare, but if your screen does arrive damaged let us know immediately so we can file a damage claim and get you a replacement shipped ASAP. Please keep all original packaging materials since the shipping company will need to inspect and retrieve the damaged product.

Manufacturing and Workmanship Defects

All screens and accessories sold on our website are manufactured by American companies who stand behind their products. As such, all products are covered by a 1 year or longer warranty against manufacturing and workmanship defects.

 

At any time within the warranty period, if you feel that your product is defective, please contact us.

Any Questions?

Feel free to contact us at contact@lighthouseprojection.com